Sunday, August 26, 2007

Every Nap Has Its Consequences

As is my usual routine, I got up this morning when Trevor refused to play quietly in his room anymore. I fed him breakfast, straightened up the house a little, put his cartoons on and lay down on the couch to be lazy and observe Trevor.

I must have dozed off, because next thing I knew, something was poking my leg repeatedly. The "something" in question looked like this:

At first I couldn't figure out what he had gotten into. I looked around and nothing seemed out of place. That's when I walked into his room and found my purse, wide open and emptied on the floor.

Most of what you see on his angelic little face is mascara. There is also some lipstick and ink from a ballpoint pen. It just doen't show up that good in the pictures. His body, arms and legs are covered too.

This is what just about every page in my checkbook now looks like:

Oh, the joys of parenting a toddler!


Sunday, August 19, 2007


What Goes Around, Comes Around
If you read my last post, you will know that I recently changed wireless providers. Got brand new phones with the leather covers and everything. Really nice.
After having the new phone for approximately a week....
Well, let me go back a little.
About 1 1/2 to 2 years ago, when we were living in Zephyrhills, Florida and struggling financially, we found a cell phone in our front yard. I opened it up and looked at the "contacts" list. I picked the number labeled "home" and called it. The owner of the cell phone was ecstatic that soemone had found it, and made arrangements to come by and pick it up. Turns out he was a taxi driver.
He offered me $20 for returning his phone. I thanked him, but turned it down. He made me take a card good for a free taxi ride instead. I never used it, but that doesn't matter.
Anyway, after having my new phone for approximately a week, we went to the beach and I lost it. It must have fallen out of our stuff when we were carrying everything out to the car. I didn't realize it was missing until we got everything inside and I started looking for it.
It was late and I had to get Trevor fed and ready for bed. When he was just about finished eating, my house phone rang. The caller ID showed my name and cell phone number! It was a guy wanting to know if I was missing a cell phone. I said I was, but I couldn't get back over there tonight, could I call him the next day?
He said sure, and gave me his number, informing me that he would turn my phone off right away. I called him back the next day (today) and got his voice mail. I left a message and waited. A couple hours later I called back but didn't leave a message. I decided I would call again at 2:00 pm.
Right at 2:00 pm the phone rang. It was him. I made arrangemants to meet him, and we decided to head back over to the beach and pick up the phone on the way. The guy that found my phone met us where and when he said he would, he had removed the leather cover and carefully cleaned all the sand out of the phone and wrapped everything up securely to return it to me.
This guy was maybe in his mid 20's and covered in tatoos. Very nice, well mannered guy. You should never judge a book by its cover, etc.
Point is, if you have a chance to do a good deed, a favor for someone you don't even know, don't pass it up. It makes you feel good, it helps someone else have a better day, and you never know when the shoe will be on the other foot!

Sunday, August 12, 2007

Don't Keep It Bottled Up Inside

Do you ever get so aggravated by a large company, you just wish there was something, anything, you could do to show them your disgust? I remember when I was growing up, my grandmother's answer to just about every such situation was, "write a letter". Sometimes she got results, too!

After having been Sprint PCS (a wireless phone company) customers for almost 10 years, this recent fiasco was simply the last straw. Following is a copy of the nice letter I wrote to Sprint, hoping it gets passed along to someone in authority. Even though I don't expect anything, it sometimes helps just to write it all down, mail it away and get it off your chest.

August 9, 2007

To Whom it May Concern,

We recently had a mishap with one of our phones, causing us to request a replacement. We pay monthly to insure our phones, so we were able to get a new one for $50. The phone enclosed with this letter is the one that we replaced.

When we received the replacement phone, it did not come with a user’s manual. The last time we got a replacement phone due to damage, we paid the $50 and got a new phone and user’s manual. This time, the phone that was damaged was not available, so Sprint sent us the most comparable upgrade, a different phone altogether with NO instruction manual. We called to question this and were told that the insurance we pay each month only covers the phone, not the manual. This is absolutely ridiculous. When someone gets a new phone with which they are unfamiliar, they really need the manual. Not everyone has the capability to download the manual on a computer.

To top it off, the new phone did not have the same type of internet connection, so we ended up having to pay $5 a month more, plus Sprint counted this as a change in our service and locked us in to a new contract starting when we got the new phone. Even though we did not want the new service, we were told we had no choice. This is nothing but an underhanded method of keeping customers because most people don’t want to pay the exorbitant amount to break their contract.

We have been Sprint customers since May of 1998 and have spent a lot of money on phones and phone services through Sprint. When we called to ask about the manual, we were told we could buy one from a Sprint store. We thought it was absurd that we should have to pay extra for it, but we were willing to do so. When we started calling Sprint stores, we were told that they only had manuals packaged with new phones and could not sell them separately. No two people we spoke to would give us the same answer. This demonstrates either total incompetence on the part of Sprint employees, or Sprint’s unwillingness to help and satisfy their customers. Talk about getting the runaround!

A few years ago, Sprint had the best customer service out there, but recently it has really gone to hell. Try to get a person on the phone and you will be on hold for a minimum of 30 minutes. We have tried at all different times of day. When you finally get a person, they are reading a script and cannot comprehend or answer any questions that are not included on said script. This is not a one time occurrence, it is every time. Maybe Sprint is saving money by hiring imbeciles, but it doesn’t do much for customer service.

In conclusion, we will be terminating our contract with Sprint. No amount of money is worth the bullshit we have had to tolerate at this point. Sprint had better straighten up its act or it will be losing customers left and right. We will never recommend Sprint to anyone ever again.

In TOTAL Disgust,

(our names here)

Actually, I DO feel better now!